Privacy Policy

1. Introduction

VIBENEST ENTERTAINMENT PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information from and about users of our Platform:

Personal Information

• Contact details (name, email address, phone number)
• Account information (username, password)
• Payment information (credit/debit card details, billing address)
• Demographic information (age, location preferences)
• Event preferences and booking history

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our Platform
• Cookies and tracking technologies data

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our services
• To process your event bookings and payments
• To communicate with you about events, updates, and promotions
• To personalize your experience and recommend relevant events
• To improve our Platform and develop new features
• To prevent fraud and enhance security
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Scenario	Information Shared	Purpose
Event Bookings	Name, contact details, ticket information	To facilitate event attendance and communication with organizers
Payment Processing	Payment information, billing details	To process transactions through secure payment gateways
Legal Requirements	Relevant personal information	To comply with laws, regulations, or legal processes
Business Transfers	User information	In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure payment processing with PCI DSS compliance

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how our Platform is used
• Personalize content and advertisements
• Provide social media features

You can control cookie settings through your browser, but disabling cookies may affect Platform functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to certain processing activities
• Restriction: Request limitation of how we use your information
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us using the information in Section 10.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@sortmytickets.com
Phone: +91-9347779133
Address: SortMyTickets Privacy Office, 123 Business District, Mumbai, Maharashtra 400001

Last updated: January 1, 2025