Delete Your Account

How to request deletion of your SortMyTickets account and the data linked to it.

Delete from the app

  1. Open the SortMyTickets app and sign in.
  2. Open the Account tab.
  3. Tap Delete account and confirm.

Other ways to ask: email us

Send a request from the email address (or mention the mobile number) on your account to support@sortmytickets.com with the subject Delete my SortMyTickets account. We may ask you to confirm it is you before we proceed.

What happens next

  • Your account is deactivated and you are signed out right away.
  • Your account and personal data (name, email, phone, profile) are permanently deleted within 7 days.
  • If you did not mean to delete it, contact us within that time and we can restore the account.

Data we may keep

Booking, payment and invoice records may be kept for the period required by Indian tax, accounting and anti-fraud laws. Where we keep them, they are retained only for those purposes and are not used for anything else.

Last updated: October 2026